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Tragedy of the Commons: Twitter vs Online Forums
Riding on board a Virgin America flight, I have CNN on my seat media screen. I’m watching CNN much more than I’m usually able to. I notice those tweets flashing along the bottom of the screen. Some are...
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Image may be NSFW.
Clik here to view.
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The Secret to Virgin America’s Social Business Success (infographic comparison)
Want to know what it might feel like if an airline actually treated its customers like friends? Not a superficial, phony performance marked by fake smiles and fake actors (think the aviation version...
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